By the end of the programme, managers would have acquired the essential skills that will help them establish positive relationships with their peers and team members to achieve mutually beneficial business outcomes.
- Influencing versus Manipulation
- Power & Influencing
- Relationship – The foundation for positive influencing
- Personality types and influence behaviour
- 6 steps for positive influencing
LIA CPD Hour: 6 CPD hours (50% Knowledge, 50% Skills)